Return and Refund Policy for Lowcostemi
At Lowcostemi, our dedication lies in delivering high-quality products and guaranteeing client contentment. With our 30-day return and refund policy, we’re here to assist you if you’re not completely happy with your purchase.
Return Policy
After the day you receive your item, you have 30 calendar days to request a return. Your item needs to fulfill the following requirements to be eligible for a return:
- The item needs to be unopened and in the same packaging that came with it.
- All tags and labels must be still attached, and the item must be in its original packaging.
- A valid proof of purchase (receipt or order confirmation) must be provided.
Non-returnable items include:
- Perishable goods (such as food or flowers).
- Intimate or sanitary products.
- Customized or personalized items.
- Items purchased during clearance sales.
Return Process
Upon approval of your return request, we will send you shipping instructions for the item. Please note that you are responsible for covering the shipping costs of returning the item unless the return is due to a defective or incorrect product.
Refund Policy
We will examine your returned item as soon as we receive it and let you know if your refund is approved or denied. If your return is approved, we will process the refund to your original payment method (since you’re using Cash on Delivery, the refund will typically be via bank transfer or other agreed-upon methods).
- The refund process takes up to 10 business days after the approval of your return.
- Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., receiving a wrong or defective item).
Late or Missing Refunds
After approval, if you haven’t gotten your refund after 10 business days:
- First, check your bank account again.
- Then, contact your bank. The official posting of your refund may take some time.
Exchanges
Items are only replaced if they are faulty or broken. If you need to exchange an item for the same product.