Return and Refund Policy for Lowcostemi

At Lowcostemi, our dedication lies in delivering high-quality products and guaranteeing client contentment. With our 30-day return and refund policy, we’re here to assist you if you’re not completely happy with your purchase.

Return Policy

After the day you receive your item, you have 30 calendar days to request a return. Your item needs to fulfill the following requirements to be eligible for a return:

  • The item needs to be unopened and in the same packaging that came with it.
  • All tags and labels must be still attached, and the item must be in its original packaging.
  • A valid proof of purchase (receipt or order confirmation) must be provided.

Non-returnable items include:

  • Perishable goods (such as food or flowers).
  • Intimate or sanitary products.
  • Customized or personalized items.
  • Items purchased during clearance sales.

Return Process

To start the return process, please send an email to our customer service team or call at:

Upon approval of your return request, we will send you shipping instructions for the item. Please note that you are responsible for covering the shipping costs of returning the item unless the return is due to a defective or incorrect product.

Refund Policy

We will examine your returned item as soon as we receive it and let you know if your refund is approved or denied. If your return is approved, we will process the refund to your original payment method (since you’re using Cash on Delivery, the refund will typically be via bank transfer or other agreed-upon methods).

  • The refund process takes up to 10 business days after the approval of your return.
  • Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., receiving a wrong or defective item).

Late or Missing Refunds

After approval, if you haven’t gotten your refund after 10 business days:

  • First, check your bank account again.
  • Then, contact your bank. The official posting of your refund may take some time.
  • If you’ve done all of this and still have not received your refund, please contact us at info@lowcostemi.com or call +91 78199 12184.

Exchanges

Items are only replaced if they are faulty or broken. If you need to exchange an item for the same product, please contact us at info@lowcostemi.com or call +91 78199 12184.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately at info@lowcostemi.com with a photo of the damaged product. Depending on your preference, we will set up a replacement or a complete refund.

Contact Information

For any questions regarding returns, refunds, or exchanges, you can reach us at:

  • Email: info@lowcostemi.com
  • Phone: +91 78199 12184
  • Mailing Address: 353, Raj Imperia, Vraj Chowk, Surat, Gujarat 395006, India